The Horrors of Customer Service
And the Wonders of Forgiveness.
I don't Know what else our apartment management and Fedex could have in common, but their customer service is one at least.
For the past three weeks ago people have been helping themselves to our parking spot, and we've (for the most part) not been able to catch the people going in or out of their vehicles. So it's been a tossup whether or not we're parking in the "visitor" spot every time we pull in. Half the time it happens when I'm away @ work, and the interlopers stick around until morning. We decided that most of the traffic came from the drug dealers a couple apartments over.
And Fedex was supposed to have delivered Brandy's new Macbook two days ago, but the pkg tracking has for the past two days read "Delivery attempted, residents not home or business closed" which is bogus since we've been doing little else but sitting home looking out the window for the FedEx truck, which never came. So after about five or six calls to their cust. svc line, with five or six different stories and excuses (none of which agreed with each other or made any sense) And three calls to Apple, I discovered that the contract Apple has with Fedex for deliveries dictates they're not allowed to talk to each other (what the heck?!?). So they can't help us. After another couple of calls to Apple I got a guy who gave us a 50.00 credit - nice of him- saying that I could go down to the FedEx hub and pick the pkg up, (which by the way, FedEx was adamant that we couldn't do) So I drove down there anyway in desperation to find a real live person to talk to. I did, a woman @ the actual FedEx office across the st. from the FedEx "home delivery" office (apparently they're private local contractors who work for FedEx but aren't really Fedex employees) who told me to call them again and have them hold the pkg tomorrow and she would go with me down to their office to straighten it out. Then I stopped a Fedex home deliver courier I saw parked in a lot and asked her if she had my computer, (she didn't) and she gave me some useful info that cleared up some of the babble we got over the phone. I've concluded that to people on the phone, the voice on the other end is just that - a voice, some kind of annoying noise that you've got to get off the phone as quick as possible by whatever means necessary. Talking to people in person is so much nicer. And so are the people.
So tomorrow I'm supposed to go down there and pick it up.
Also, I've nearly given myself an ulcer getting angry and frustrated over all this, even after Brandy & I had a talk about forgiveness and when someone has you carry something for them one mile going the extra, how Jesus told us to deal with ppl who step on our "rights", but I forgot in just a day, and went back to working on my ulcer, but today I was reading through James 4 which I was assigned to teach out of for Youth ministry, and the first part about why we get angry - because we want something and don't get it... Yeah. So I got better and prayed with Brandy, who I'd influenced over the past couple days to the point where she was upset and ulcery too, and we read through our Psalms & Proverbs for the day until it all got washed away in the great Antacid of Faith in a faithful God.
And the Wonders of Forgiveness.
I don't Know what else our apartment management and Fedex could have in common, but their customer service is one at least.
For the past three weeks ago people have been helping themselves to our parking spot, and we've (for the most part) not been able to catch the people going in or out of their vehicles. So it's been a tossup whether or not we're parking in the "visitor" spot every time we pull in. Half the time it happens when I'm away @ work, and the interlopers stick around until morning. We decided that most of the traffic came from the drug dealers a couple apartments over.
And Fedex was supposed to have delivered Brandy's new Macbook two days ago, but the pkg tracking has for the past two days read "Delivery attempted, residents not home or business closed" which is bogus since we've been doing little else but sitting home looking out the window for the FedEx truck, which never came. So after about five or six calls to their cust. svc line, with five or six different stories and excuses (none of which agreed with each other or made any sense) And three calls to Apple, I discovered that the contract Apple has with Fedex for deliveries dictates they're not allowed to talk to each other (what the heck?!?). So they can't help us. After another couple of calls to Apple I got a guy who gave us a 50.00 credit - nice of him- saying that I could go down to the FedEx hub and pick the pkg up, (which by the way, FedEx was adamant that we couldn't do) So I drove down there anyway in desperation to find a real live person to talk to. I did, a woman @ the actual FedEx office across the st. from the FedEx "home delivery" office (apparently they're private local contractors who work for FedEx but aren't really Fedex employees) who told me to call them again and have them hold the pkg tomorrow and she would go with me down to their office to straighten it out. Then I stopped a Fedex home deliver courier I saw parked in a lot and asked her if she had my computer, (she didn't) and she gave me some useful info that cleared up some of the babble we got over the phone. I've concluded that to people on the phone, the voice on the other end is just that - a voice, some kind of annoying noise that you've got to get off the phone as quick as possible by whatever means necessary. Talking to people in person is so much nicer. And so are the people.
So tomorrow I'm supposed to go down there and pick it up.
Also, I've nearly given myself an ulcer getting angry and frustrated over all this, even after Brandy & I had a talk about forgiveness and when someone has you carry something for them one mile going the extra, how Jesus told us to deal with ppl who step on our "rights", but I forgot in just a day, and went back to working on my ulcer, but today I was reading through James 4 which I was assigned to teach out of for Youth ministry, and the first part about why we get angry - because we want something and don't get it... Yeah. So I got better and prayed with Brandy, who I'd influenced over the past couple days to the point where she was upset and ulcery too, and we read through our Psalms & Proverbs for the day until it all got washed away in the great Antacid of Faith in a faithful God.
1 comment:
how agitating! Goodness. You guys sure are growing.
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